June 18, 2008

E-commerce trends abound at Internet Retailer

A couple of us ‘Foilers attended the Internet Retailer Conference last week in Chicago and it’s fair to say that e-commerce is indeed alive and well.  Airfoil helped launch a major customer announcement for richrelevance – really powerful representative coverage here -- and also hosted media introductions for our new client, RatePoint.  Check out this podcast between the RatePoint CEO and AuctionBites.   Fry continues its commitment to commerce innovation with its recent reveal of Qponix and importantly, provided the free wireless access throughout McCormick - making effective multitasking a reality.

Bluesanta Amidst and among the always random trade show elements (blue Santa or Liberty the Cart Whisperer anyone?), key themes included online brand reach/exposure and reputation management, fulfillment, multichannel inventory management/sourcing and personalization/recommendation functionality.  We heard that most of the educational content was not particularly new and that Shop.org commands a bit of a more sophisticated curriculum, so to speak.  But at least we had a Deion Sanderssighting and got a few free cookies from Santa’s helpers.  Now to rest the weary feet.

-- Tracey Parry

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June 05, 2008

Regional differences define networking events, too

It was very interesting to attend the Midwest Technology Leaders event last night at the spanking new (and quite lovely) MGM Grand in Detroit, following five and a half months of attending Silicon Valley/Bay Area networking events.  Great to see some really familiar faces and celebrate innovation and technology progress in Southeastern Michigan, while the tone of the event certainly suggested we still have a ways to go. 

Congratulations to MCWT champion and tireless leader Rosemary Bayer for her recognition and special achievement award for her involvement in the technology community.  I, personally, and Airfoil as an institution, have enjoyed a strong affiliation with this organization and applaud the group’s commitment to the furthering of education and opportunities for young women in technology.

My team here has asked me about some of the main differences that I observed in the networking and educational events featured in proximity to Airfoil’s Mountain View offices, and I thought it worth noting a few key areas that perhaps we should consider as we continue to champion technology advancement, recruitment, retention and innovation in the Midwest.

·         Quantity of networking and event opportunities – while we all know time is of the essence, in the 650/408, there were educational, tech review, tech predictions and general networking events featured as frequently as three times per week.

·         General spontaneity of events and the idea sharing – as an agency-lifer, I have spent many hours assisting clients in creating incredibly polished and scripted events.  When Q&A sessions are offered, the questions are likely predictable and sometimes even screened by the likes of yours truly to ensure that my clients’ key messages are consistent and remain intact. This notion was turned on its head at events like SF Tech and The Churchill Club where entrepreneurs and the crème de la crème of tech innovators made themselves vulnerable to real-time audience challenges via an interesting ping pong paddle with a green: you’re brilliant; red: you’re an idiot scoring system and unfiltered approach to information sharing and feedback.    These events are an interesting reflection of what we see today with social media – raw, honest, unflinching yet highly influential if the group thinks what you’re doing is really, really cool.

·         Networking and communications via social media – it seemed that the most provocative and insightful events I uncovered came from Facebook by tracking status items from my network or receiving direct invites.  Not promoted via dedicated Web sites or highly polished direct mail campaigns, I found myself elbow to elbow with key bloggers, industry leaders and influencers thanks to a simple text-only email invite forwarded from a co-worker.  As a result, the overall experience was all things social media – authentic, grassroots and quick fire.

It’s definitely food for thought for existing or emerging tech organizations in this market as we look to what others are doing and the impact they’ve had across industry and community.

-- Tracey Parry

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April 18, 2008

Healthcare industry turns to communities and direct feedback

In the conclusion of our two-part series on “The Prognosis for What’s Next in Healthcare,” we examine the importance of building communities of interest with consumers and maximizing the healthcare provider’s presence in the online world.

Listen to part two of our discussion here or subscribe to our podcasts here. You can download the PDF version of the white paper here.

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April 14, 2008

The Importance of Media Monitoring

Here’s a quick tip for all of you aspiring PR professionals out there:  Don’t pitch a company as a third-party source that has filed for bankruptcy and is shutting down in the near future.

Contrary to popular belief, a technology reporter will likely not want to write about a company that recently underwent a technology transition and saved thousands of dollars if that company has also indicated they can no longer compete due to various economic issues.

This drives home how important it is to stay current on your news – both for your client and their customers.

Thankfully, the reporter laughed along with me at the unintended irony of my pitch.  I had to admit I had not actively monitored the customers’ news since last week.  While you wouldn’t expect such a swift change in a company’s fortunes, it does happen.

If it were a less-sympathetic reporter, I may have ended up in the Bad Pitch Blog.

-- Brad Marley

April 10, 2008

The Prognosis for What’s Next in Healthcare

As social media becomes integrated in many people’s lives, we have taken control of the very institutions that once controlled us. Everything from media to brands has been seized by consumers. Now we write large portions of the news ourselves and we shop anytime from anywhere for anything we want and many times have input directly on the products themselves.

This shift is emerging in the healthcare industry. Healthcare finds itself in the throes of the same consumer-driven relentlessness that changed the way we work, play and socialize.

In this first part of our podcast on “The Prognosis for What’s Next in Healthcare,” we examines the implications for the demand by consumers for increased control over their own healthcare and the role that technology plays both as a challenge and a solution for the healthcare industry.

Listen to part one of our discussion here or subscribe to our podcasts here. You can download the PDF version of the white paper here.

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March 28, 2008

Lines continue to blur between bloggers and reporters

It’s becoming increasingly difficult to draw a line between bloggers and reporters, and communicators should have a renewed interest in the online landscape if they’re not already active there.

PaidConteng.org’s parent company, ContentNext Media, just named former Dow Jones executive Nathan Richardson as its new CEO.

Dean Takahashi, formerly a reporter at the San Jose Mercury News, recently left the paper for VentureBeat. Rieva Lesonsky is leaving Entrepreneur to start her own Web site venture.

More examples abound of reporters moving to online ventures, but print publications are also snapping up existing blogs to incorporate them into their online plans or aggregating content and essentially creating an ad network to sell ads on those blogs.

Media companies are partnering with groups of blogs to form ad networks and content aggregators to get a share of the revenue that has been largely controlled by search engines. (Disclosure: Our client, Six Disciplines, will partner in the Forbes network.)

It’s a two-way street with reporters crossing over into blogs and blogs crossing over into media company networks. Communicators need to know who their audience is reading and where. Pundits have been saying it for awhile now but it’s even more applicable today – if you’re a communicator, you need to have a working knowledge of blogs, especially those that relate to your client and their industries.

Courtesy of my colleague Allen Arnold, here’s something he deemed fitting: a song Bob Dylan wrote about print news outlets:

Come gather 'round people

Wherever you roam

And admit that the waters

Around you have grown

And accept it that soon

You'll be drenched to the bone.

If your time to you

Is worth savin'

Then you better start swimmin'

Or you'll sink like a stone

For the times they are a-changin'

-- by Tonja Deegan

October 04, 2007

To respond or not respond

The New York Times has an interesting article today about small businesses that may not know what’s being said about them online or not knowing what to do about when they do find something negative.

The article has good advice and not-as-good advice.

Good advice: Don’t respond to comments or blog posts anonymously. It will only come back to haunt you.

Not-as-good advice: While it’s true that you can register domain names that are variations of your company name, a better defense is a good offense. Take an honest look at your company or service first and see if there’s something you could improve or if the commenter has a valid complaint. If you turn that complainer into a fan, that person can become an asset and promote you via word of mouth. And to small businesses, that can be gold.

-- Tonja DeeganView my Profile

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August 06, 2007

So is this what the bubble looked(s) like?

Last Friday, I had the pleasure of attending TechCrunch 9 at August Capital.  I attended the event on behalf of one of Airfoil’s clients, ProfileBuilder, who launched their new identity aggregator at the event, which by the way, turned out to be hit!

I have to admit right off the bat that I received the invitation last minute and I really didn’t know what the event was about or what to expect.   The event was attended by about 900 people, including Silicon Valley luminaries, entrepreneurs, venture capitalists, journalist, bloggers and the like.  They all came to mingle and get a sneak peek at the dozen or so tech start-up companies who were showcasing their products at the event.  I had a chance to meet quite a few of them.  I was delighted to meet people like Dean Takahashi, Robert Scoble, Michael Arrington and Eric Auchard … just to name a few.

In addition to meeting media, I had the chance to meet some very cool people, like Etienne Handman, the chief operating officer of Pandora, a company that generates personalized streaming radio for your computer, mobile phone or home entertainment system.  Etienne played deejay at the event, streaming music all night from his laptop.  I also met Anne Donker, who helps start-ups find venture funding in Silicon Valley.  Anne is a former journalist and gave me quite a few tips on working with journalists.  Although we didn’t have much conversation, I got the chance to introduce myself to Nuttall, technology correspondent for the Financial Times and Charlene Li, vice president and senior analyst at Forrester.  I also got a glimpse of Fred Vogelstein from Wired and Rob Hof of BusinessWeek, but never got a chance to actually speak with them.  Maybe next time.

All in all, it was a great event and a great experience for me as a PR professional.  I not only had the opportunity to meet all these great people but I got a sneak peek at some of the up-and-coming technologies and individuals that are working to change the world. 

The thing that struck me most about the whole program, however, is how very roaring ’90s it all seemed.  Mind you, I wasn’t in the industry for the Internet bubble. I was still in undergrad, as a matter of fact; but as a consumer of media and a PR practitioner, I’m well read on the topic and also quite familiar with the warning bells being rung by the once-bitten and twice-shy tech veterans that lived it the first time around.  Taken as a whole, I can’t help but wonder what’s going to happen and if anyone learned any lessons from Web 1.0.

-- Lucia Giacomantonio

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July 19, 2007

Working with blogs requires relationships

Blogs have quickly become an important media outlet alongside magazines, newspapers and broadcast. In pitching this evolving medium, public relations needs to build a relationship instead of blasting a single email.

Would you expect a traditional reporter to grasp and get excited about what you’re pitching with just a single email? Of course not – it requires painting a verbal picture, delivering compelling and new ideas, and lots of follow up.  With bloggers, the new “quick hit” medium of ideas, proactive pitching is the name of the game.  In a recent PR Week Web Strategy webinar, Mike Manuel, social media strategist for Voce Communications rendered 2 key points and I have added 2 of my own: what I call the RABRs of blogging.

R: Research. Figure out which blogs are relevant to your overall media strategy. Get to know which bloggers’ opinions hold weight and watch their postings over a few weeks if you can.

A: Approach bloggers before you have to pitch them.  Manuel advocates making simple “e-introductions” ahead of time, that way when it comes time to send out a pitch or press release the blogger is familiar with you, your client and your agency.   Prioritize blogs just as you would traditional media.

B: “Build relationships, just as you would with reporters and editors who cover your client’s space.”

R: Reciprocate.  Bloggers rarely get paid for their missives. They blog out of interest and passion for their topics.  To reward them for their hard work, link to their postings from your clients' sites or blogs.

Continue building relationships with bloggers, and the next time you send out that pitch it might lead to a glowing and influential blog placement you and your client seek.

-- Ron Toledo

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July 12, 2007

What I wish I learned in college

It’s hard to believe I recently celebrated my one-year anniversary here at Airfoil. As I look back and reflect on the last year – my full first year in the public relations field since graduation – I’m happy to see I’ve never stopped learning.

While it’s quite common to think you know everything there is to know about whatever your major may be upon graduation, and while that may be true for some fields (probably not, but I’ll take your word for it), it definitely isn’t true for public relations. Regardless of the theories, inverted pyramids and storyboards you learned to build through your college experience, there are millions of things you don’t learn. 

Here are the top few key insights I’ve discovered in the past year that might encourage the next inspired college public relations major to reconsider signing up for Underwater Basket-weaving 101 and taking something that may get you ahead of the crowd.

1. Business environment – One of the smartest things I did in college was making sure I had a decent background in the business field, not because I had a ton of free time, but because public relations is not just about writing all of the time. And I’m not talking about just marketing tactics. It’s good to be familiar with accounting, management, information systems and even law. It’s far too common that practitioners are focused on primarily the tasks deliverable from a writing or creative perspective. Hopefully at some point in your career, you also will be tasked with the responsibility of budgets, managing teams and understanding (and fulfilling) contractual agreements.

2. Getting “smart” on a client or industry – Whether media monitoring and finding your client in the news, or identifying significant trends that may affect your client’s industry, there is never enough time in the world to read more and “get smart” on clients. Not only is finding these nuggets of information a step in the right direction, but knowing how to use the information is even better. “How is this information relevant?” or “How does our client fit in?” are good questions to help you get started; then you need to decide the best plan of action for your new found intelligence. What works best with this information when paired with my client’s initiatives? A pitch, rapid response to a reporter or keeping it in the “evergreen opportunities” folder are just some of the ways pieces of intelligence can be used to your clients benefit. While it may be difficult to practice this ever-important exercise when not actually in the public relations environment, it’s definitely a mindset to prepare yourself for when you enter the field – not to mention the habit of always reading and learning what’s going on in the world will definitely be to your advantage when it comes to client service.

3. How to pitch – It doesn’t matter how many journalism or public relations theory classes you take, learning how to formulate and execute a successful pitch is the unsung hero of the public relations field. While it would be nearly impossible to teach students how to pick up a phone and call a reporter (and to know how annoying it may be to the reporters) – it’s never too early to learn about how to formulate a pitch. Unfortunately for most, this doesn’t happen in the classroom; as it happened for me, it will most likely take place at your first desk at your first job in the field. There are no predetermined rules on how to best formulate a great pitch other than to offer a solid hook or lead to get the writer interested in what your client can contribute. Most of that is dependent on (a) what the topic is and knowing how much to offer upfront and (b) your relationship with the reporter – that is, if one even exists. With the objective of not getting too deep into the process, I recommend asking either a practitioner you know or journalism/public relations professor you trust to offer up guidance or samples to get you off to a good start in learning this process before it’s your job.

If you are fresh into college or fresh out, be prepared to continue learning even after you have that diploma in your hand. It’s always easy to shrug off the suggestion that you never quit doing homework, but I can’t reinforce enough how true it is.

Prepare yourself in any way you can, whether it takes place during internships (which are highly encouraged in this field), in the classroom, or in your free time. “Learn more” about fields outside of public relations; you never know when you’ll have the seemingly impossible task of balancing a budget, pitching the latest interactive promotion by a highly visible company or the importance of data backup for small businesses during hurricane season, or representing a company working specifically in the underwater basket-weaving field.

-- Megan Martenka

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